From “Me” to “We”

Bridging the Citizen-Government Gap on the Shared Economy

A recent Accenture survey on government interaction with shared economy services reveals a gap between citizens’ and public officials’ perceptions and plans for the “We Economy.” Pallavi Verma and Peter Hutchinson, both affiliated with Accenture, report on the survey and offer tips for local government leaders looking to trim budgets and engage citizens by tapping into shared economy services:

For government, the path to participation in the “We Economy” is not long nor are the barriers high. Government doesn’t need to own every asset and control every resource in order to deliver public services. It does, however, need to let go of long-held assumptions in order to grab on to newly forming models that will allow it to fuel government innovation and succeed at delivering public services for the future.

Read their analysis and access the report at Govtech.com here.

Contributor: Ben Peterson, Pepperdine School of Public Policy Alumnus, MPP ’16.

Engaging from the Get-Go

It’s easy to think of engaging the public as the final, “comment” stage in city planning, whether for infrastructure updates, new developments, or new programs. But if the public doesn’t share the planners’ visions, good luck with implementation.

My old boss used to say “people aren’t down on what they’re up on.” People want to know what’s coming down the pike. One way of avoiding “bad public engagement” is to get the public involved early on. That’s the main point of this article at Social Pinpoint:

Projects that seek to address a community issue are most successful when stakeholders are ‘taken along for the journey’ from the beginning. Asking the community for comments when decisions have already been made is not effective engagement; it should be an ongoing, cumulative process, enabling relationships and support for the project to build over time.

For more content from Social Pinpoint, consider signing up for their “engagement best practice newsletter,” and attending their webinar on June 7.

Contributor: Benjamin Peterson, Pepperdine School of Public Policy Alumnus, MPP ’16.